PRIVACY POLICY

 We at Andia Collective (20 239 120 021) are committed to protecting your privacy and complying with the Australian Consumer Law (ACL) regarding the collection, use, and disclosure of personal information. This Privacy Policy outlines how we handle your personal information when you interact with our website, mobile applications, and other services. By using our Services, you acknowledge and consent to the practices described in this Privacy Policy.

  1. Collection of Personal Information: We may collect the following types of personal information:

1.1. Personal Identifiable Information:

  • Contact information, including your name, email address, telephone number, and mailing address.
  • Account information, such as your username, password, and other registration details.
  • Payment information, including credit card details or other financial information required for processing purchases.

1.2. Website Usage Information:

  • Log data, such as your IP address, browser type, device information, and pages visited.
  • Cookies and similar technologies to collect information about your browsing behavior on our website.
  1. Use of Collected Information: We use the collected information for the following purposes:

2.1. Provision of Services:

  • Process and fulfill your orders, manage your account, and communicate with you regarding your purchases.
  • Personalize and improve your experience with our Services.
  • Develop new features and enhance the functionality of our website and applications.
  • Conduct research, analytics, and data analysis to improve our products and marketing strategies.

2.2. Marketing and Communications:

  • Send you promotional offers, newsletters, and other marketing communications related to our products and services. You may opt-out of these communications at any time.
  • Respond to your inquiries, provide customer support, and address any complaints or issues you may have.

2.3. Legal Compliance:

  • Comply with applicable laws, regulations, and legal processes.
  • Protect our rights, property, and safety, as well as the rights, property, and safety of our users and others.
  1. Disclosure of Personal Information: We may disclose your personal information in the following circumstances:

3.1. Service Providers:

  • Engage trusted third-party service providers to assist us in delivering our Services, such as payment processors, shipping providers, and marketing platforms. These service providers are obligated to handle your personal data securely and only use it for the purposes specified by us.

3.2. Legal Requirements:

  • Comply with legal obligations, respond to governmental requests, and protect against potential fraud or illegal activities.

3.3. Business Transfers:

  • In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred to the relevant third party.

  1. Data Security: We implement reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

  2. Access, Correction, and Complaints: Under the ACL, you have the right to access and correct your personal information held by us. You may also make a complaint if you believe we have breached the ACL in relation to your personal information. For access, correction, or complaints, please contact us using the contact details provided in this Privacy Policy.

  3. Direct Marketing: We may use your personal information for direct marketing purposes in accordance with the ACL. You can opt-out of receiving direct marketing communications by following the instructions provided in the communication or by contacting us directly.

  4. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and collect website usage information. You can manage your preferences for cookies and similar technologies

MARKETING CONSENT AND OPT OUT

By agreeing to our website terms and conditions you are consenting to us using your personal information for direct marketing and social media marketing. At any time, you can request us to stop sending you marketing communications. Simply email andia@andiacollective.com.au